Shipping Policy – Big Wig/Hollywood Central

AUSTRALIA:
Shipping anywhere within Australia is by either Express Post or Courier. The cost is $10.00 Australian.
Please be sure to select "Australia Wide Delivery" during the checkout proceedure.
If there are a large number of breakables/palettes or aerosols that must be shipped by ground courier, in which case you will be advised by email that your order may take a little longer to arrive.

NEW ZEALAND:
Shipping anywhere in New Zealand is either by courier or Registered Post. The cost is $20.00 Australian.
Please be sure to select "Delivery to New Zealand" during the checkout proceedure.
This option of shipping to New Zealand may take as long as 10 days for delivery. If you wish to ship Express to New Zealand, contact the showroom for shipping cost quote and we will take your order manually at that time.

ALL OTHER INTERNATIONAL COUNTRIES:
We DO NOT process international shipments via website and you MUST PHONE, FAX OR EMAIL your order to our Main Showroom both to process payment and receive an actual shipping quote. Due to the high incidence of fraudulent international transactions, we will only process these orders on an individual basis and appreciate your understanding. For further information please email: info@bigwigaustralia.com ; FAX +617 5504 6099 or Phone +617 5531 5355.

DELIVERY:
Our standard policy is to ship the same day on orders received before 2pm our time when payment has been processed. If an item is temporarily out of stock, you will be notified by email or phone with an expected arrival date.

We only ship products via Express Post or Courier so there is a tracking # for every order, and if you have a question regarding your shipment please phone us for the tracking number. 1800 077 187 or 1800 422 460

We use Express Post or courier which offer efficient delivery (normally within 48hrs) to most metropolitan areas of Australia and 2-3 day service to country areas. While we have had really good results with these shipping option, we cannot guarantee their service and once we have shipped the order it is out of our control, and you will need to contact Australia Post referencing your Tracking Number.

OUR CONTACT DETAILS:
Australia Freecall  1800 077 187
International  +617 5531 5355
Facsimile  +617 5504 6099
Email  info@bigwigaustralia.com