Return Policy

Please choose carefully – our standard policy is NO RETURN-NO EXCHANGE. We do not accept returns or exchange because you change your mind.

If you must request a return/exchange:

1. You must phone 1.800 077.187 for a Return Authorization # within 3 days of receiving your product(s) and product(s) must be returned within 5 days of receiving your product(s).
2. Goods should be returned by Express Post. Retain your receipt as proof of return.
3. There will be a 25% re-stocking and servicing fee to clean, sanitize and/or repackage products as needed.
4. Shipping/freight will not be credited or refunded.
5. Product(s) must be returned un-used and in their original Packaging and not have been worn, or altered in any way, smell or be tangled or show other signs of wear; and a copy of the original receipt must be enclosed.
6. Suitability for return will be decided by the company upon receipt of goods.
7. We do not refund unless products have a manufacturing defect; any credit or exchanges will be processed by our Main Showroom only and credits issued on this website will only be usable on this website or at our Main Showroom in Bundall, Queensland.

Rather than have you be disappointed with your purchase, please email or phone us toll free with any questions and we are happy to work with you to find the perfect product so you won’t need to worry about a return policy!